Privacy Policy

1. Introduction

MF Exporters & Mediators is an India-based agricultural commodity sourcing, exporting and trade-coordination business based in Kalaburagi, Karnataka. This policy describes the information collected through this website and how it is used to respond to business enquiries.

2. Information we collect

Depending on the form, we may collect your name, company name, email address, phone or WhatsApp number, country, selected product or commodity, support category, enquiry purpose and the message you submit. Do not include payment card details, bank details, passwords or other sensitive financial information.

To prevent duplicate submissions and limit spam, the enquiry system also uses a random submission identifier and a hashed version of the request IP address. The IP hash, submission time, enquiry type and email-notification status are stored with the enquiry record.

3. How we use enquiry information

We use submitted information to review and answer your enquiry, discuss product availability and buyer requirements, prepare quotation discussions, coordinate sourcing, packaging or shipment questions, follow up on existing enquiries and protect the form from spam or repeated submissions.

4. Storage and processing

Form submissions are sent to a server-side Netlify Function. The function validates the information and stores accepted enquiries in a Supabase PostgreSQL database before attempting to send an email notification. Database records include an enquiry status and an email-notification status.

5. Supabase database

Supabase is used to store submitted enquiry records. The database is configured with Row Level Security, and the website’s anonymous visitors are not given access to read enquiry records. The service-role credential is used only by the server-side function and is not included in browser code.

6. Resend email notifications

Resend is used to send enquiry notifications to our business notification inbox. The notification contains the information needed to respond to the enquiry, and the submitted email address is used as the reply-to address. If notification delivery fails after an enquiry has been stored, the record remains in the database and the notification status records the failure.

7. Protecting submitted information

We use server-side processing, restricted database access and protected server-side credentials as part of the current enquiry workflow. No method of online transmission or storage can be represented as risk-free, and we do not claim security certifications that have not been verified.

8. Sharing with service providers

Information is processed by Netlify to host the website and run its function, by Supabase to store enquiry records, and by Resend to deliver email notifications. If an enquiry proceeds to sourcing or shipment coordination, relevant details may also be shared with appropriate suppliers or service providers where reasonably needed for that enquiry.

9. Data retention

No fixed retention period has been established. Enquiry information is retained for as long as it is reasonably needed to respond, maintain business records and handle follow-up, and is then deleted or otherwise disposed of when no longer needed, subject to applicable record-keeping requirements.

10. Requests about your information

You may email us to ask about, correct or request deletion of information you submitted. We may need to verify your identity and may retain information where it is still needed for an enquiry, a business record or another applicable requirement.

11. Cookies and website technologies

The current website code does not intentionally set analytics or advertising cookies. The phone country selector loads flag images from FlagCDN, which receives a request when those flags are displayed. Website hosting and service providers may process technical information needed to operate and protect their services.

12. Third-party services and links

This website links to Instagram and Google Maps and uses FlagCDN for country-flag images. When you follow an external link or load a third-party resource, that provider’s own privacy terms and practices apply. We do not control third-party websites.

13. Policy updates

We may update this policy when website functionality or our information-handling practices change. The date at the top of this page indicates the latest revision.

14. Privacy contact

For privacy-related questions or requests, contact MF Exporters & Mediators at [email protected], or write to 3rd Floor, Corp No. 5-992/36, Roza B Ring Road, GB N Gunj, Kalaburagi, Karnataka 585104, India.